> ## Documentation Index > Fetch the complete documentation index at: https://docs.voxworks.ai/llms.txt > Use this file to discover all available pages before exploring further. # Deleting an Account or Team > How to permanently delete a team or your personal account, the email verification step that protects both flows, and what happens to your data, numbers and wallet balance. ## Overview Voxworks has two separate deletion flows: * **Deleting a team** removes the team workspace and everything in it — scripts, call history, contacts and billing records. Only the team's primary owner can do this. * **Deleting your personal account** removes your sign-in, your profile, **and every team you are the primary owner of**. Both actions are permanent and cannot be undone. To protect against accidental or malicious deletion, both flows are gated behind an email verification code: Voxworks sends a 6-digit code to your signed-in email address, and the delete button only becomes available after you verify it. *** ## Before You Delete Deletion is immediate and irreversible, so work through this checklist first: * **Export anything you want to keep.** Most table pages (Call Log, Contacts, Custom Variables and others) include a CSV download in the toolbar. Once the team is deleted, its data cannot be recovered. * **Release your phone numbers.** A team cannot be deleted while a phone number is still connected to it — the deletion fails with "Sorry, we couldn't delete your team." Speak to the Voxworks team to have your numbers released or transferred before deleting, and if you have forwarded an existing business number to Voxworks, unwind the forwarding at your carrier first so callers aren't sent to a dead end. * **Spend or resolve your wallet balance.** Any remaining wallet balance is removed along with the team — it is not refunded automatically. If you have a meaningful balance left, contact the Voxworks team before deleting. See [Wallet & Top-Ups](/billing/wallet) for how the balance works. * **Warn your team members.** Members are not asked to approve the deletion and lose access the moment it completes. *** ## Deleting a Team Only the **primary owner** — the person who created the team, or the person ownership was later transferred to — can delete a team. Other members, including anyone else with the Owner role, do not see the delete option at all. See [Roles & Permissions](/team/roles-permissions) for how the primary owner differs from other owners and how ownership is transferred. To delete a team: 1. Open the team, then go to **Settings** in the sidebar. The **General** tab opens by default. 2. Scroll to the **Danger Zone** card at the bottom of the page ("This section contains actions that are irreversible"). 3. Click **Delete Team**. A dialog opens confirming which team you are about to delete: "You are about to delete the team `{your team name}`. This action cannot be undone." 4. Verify your identity. The dialog explains that a verification code will be sent to your email address — click **Send Verification Code**, then enter the 6-digit code from the email and click **Verify Code**. If the code doesn't arrive or has expired, use **Request New Code**. 5. Read the final disclaimer, then click **Delete Team** to confirm. The team is deleted immediately and you are returned to your home page. Any other teams you belong to are unaffected. *** ## Leaving a Team Instead If you are **not** the primary owner, the Danger Zone card shows **Leave Team** instead of Delete Team. Leaving removes only your membership — the team and its data continue for everyone else: 1. Go to **Settings** > **General** and scroll to the **Danger Zone** card. 2. Click **Leave Team**. 3. Type **LEAVE** in the confirmation field and click **Leave Team**. You will need to be re-invited to regain access. The primary owner cannot leave their own team — to step away, transfer ownership to another member first (see [Inviting & Managing Members](/team/members)), then leave or let the new primary owner manage the team. *** ## Deleting Your Personal Account Deleting your personal account is broader than deleting one team: * Your sign-in and profile are permanently removed and you are signed out immediately. * **Every team you are the primary owner of is deleted with it**, including all of those teams' data. * Any active subscriptions are cancelled immediately. * Teams where you are an ordinary member simply lose you as a member. If you want a team to survive your departure, transfer its ownership to someone else **before** deleting your account. Because deleting your personal account also deletes every team you primarily own, the same blockers apply: if any of those teams still has a phone number connected, the deletion cannot complete until the number is released. Speak to the Voxworks team first if you own teams with active numbers. To delete your personal account: 1. Click your profile picture in the sidebar and choose **Personal Settings**. 2. Select the **Delete** tab in the left-hand menu. 3. In the **Danger Zone** card, click **Delete your Account**. 4. Verify your identity with the emailed 6-digit code — **Send Verification Code**, enter the code, then **Verify Code**. 5. Read the final warning ("This will delete your account and the accounts you own...") and click **Delete your Account** to confirm. *** ## What Happens to Your Data When a team is deleted — directly, or because its primary owner deleted their personal account — the following are permanently removed: | Data | What happens | | ----------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Call Log, transcripts and call records | Deleted permanently. If you need recording audio confirmed as removed from storage as well, speak to the Voxworks team. | | Call Scripts and their version history | Deleted permanently | | Contacts, Lists and tags | Deleted permanently | | Custom variables and custom variable types | Deleted permanently | | Batches and Automations | Deleted permanently | | Integration connections and API keys | Deleted; keys stop working immediately | | Schedules, locations, departments and saved addresses | Deleted permanently | | Wallet balance and transaction history | Removed with the team — the remaining balance is not automatically refunded | | Phone numbers | Must be released first — a team cannot be deleted while a phone number is still connected to it. Speak to the Voxworks team to release or transfer your numbers, then delete. | | Team members and pending invites | Access removed immediately | Some teams cannot be deleted straight away: the deletion is stopped — with "Sorry, we couldn't delete your team." — while certain records remain, including connected phone numbers and, in some cases, a team's SMS and email history. If the deletion keeps failing after your numbers are released, speak to the Voxworks team and they will complete it for you. There is no grace period or recovery window. If you are unsure, export your data first. *** ## About the Email Verification Code Both deletion flows use the same verification step: * The code is always sent to the **email address of the account you are signed in with** — you cannot direct it elsewhere. The dialog explains: "We must verify your identity to continue with this action." * It is a **6-digit code**, entered in the dialog's code boxes, and it can be used once. * Codes **expire after one hour**. * Codes are single-purpose: a code requested for deleting one team cannot be used to delete a different team or your personal account. * If a code expires or never arrives, click **Request New Code** to start again. Requesting a new code cancels any earlier unused code for the same action. This is separate from multi-factor authentication on your sign-in — see [Multi-Factor Authentication](/account/mfa) for the codes that protect signing in. *** ## If You Don't See a Delete Option Self-service deletion is switched on per deployment, separately for teams and for personal accounts. Depending on your workspace's configuration: * The **Delete** tab may be missing entirely from Personal Settings — the left-hand menu then shows only Details, Password and Multi-Factor. * The primary owner may see no delete action in the team's **Danger Zone** card at all. Other members still see **Leave Team** as normal. If that's the case and you need an account or team removed, speak to the Voxworks team and they will arrange the deletion for you. *** ## Next Steps * [Roles & Permissions](/team/roles-permissions) — primary-owner rules and how ownership transfer works. * [Team Settings & Notifications](/team/settings) — everything else in the Settings area, including the Danger Zone. * [Wallet & Top-Ups](/billing/wallet) — how your balance works, so nothing is left behind when you close a team. * [Personal vs Team Accounts](/account/personal-vs-team) — how your personal account relates to the teams you own.