> ## Documentation Index > Fetch the complete documentation index at: https://docs.voxworks.ai/llms.txt > Use this file to discover all available pages before exploring further. # Managing Your Subscription > Change your subscription plan, understand how trial deferral and proration affect what you're charged, and cancel or reactivate your plan from Settings > Billing. ## Overview Your subscription plan — Pay As You Go, a monthly tier, or your free trial — is managed from the **Current Subscription Plan** card on **Settings > Billing**. From there you can open the **Change Plan** dialog to move to a different tier, and further down the page, cancel or reactivate a paid plan. Only team members with billing permissions can see or use any of this — account owners always have it. If you don't, the page shows an alert instead of the billing cards: **You cannot manage billing** — *"You do not have permissions to manage billing. Please contact your account owner."* This page covers plan selection, trial deferral versus proration, and cancellation. For your saved cards and default payment method, see [Payment Methods & Invoices](/billing/payment-methods); for the Wallet Balance and Auto Top-up, see [Wallet & Top-Ups](/billing/wallet); for what a plan's included minutes actually get you, see [Plans, Tiers & Feature Gates](/billing/plans). *** ## The Current Subscription Plan card The card header shows **Current Subscription Plan** with a **Change Plan** button, and below it, a **Current Plan** badge naming your active tier. What else the card shows depends on your plan: * **Free trial** — A green banner reads *"You're on a 14-day free trial"* with the days remaining and the date the trial ends, e.g. *"11 days remaining • Trial ends on Jul 27, 2026."* * **A monthly plan** (Starter, Agency, Growth, Professional) — Two side-by-side gauges: **Days left in cycle** (days remaining out of the total billing cycle, with the next billing date underneath) and **Minutes remaining** (minutes left out of your plan's allocation, or **Minutes used** with an "Unlimited" gauge if your tier has no cap). * **Pay As You Go** — A short line stating you're charged per minute of actual usage at your plan's rate, with no cycle or credit gauges since PAYG has no included minutes. See [How Call Billing Works](/billing/how-billing-works) for how minute credits and your wallet interact when a call is billed, and [Usage History](/billing/usage) for a full breakdown by billing period. *** ## Changing your plan Click **Change Plan** to open the **Change subscription plan** dialog. It lists four tiers — **Starter**, **Agency**, **Growth**, and **Professional** — each as a card with its monthly price, a short description, its included minutes and overage rate, a concurrent-call limit, a team limit on tiers that cap the number of teams, and the features it unlocks (API access, webhook support, call recording, live listening — in beta to selected invites only, see [Live Calls & Real-Time Monitoring](/calls/live-monitoring) — advanced analytics, priority or phone support). Your current tier is marked with a **Current** badge and its button reads **Current plan** (disabled); every other card's button reads **Change to *(tier name)***. A **Pricing** link in the header opens the public pricing page in a new tab. Below the tier grid, an **Enterprise** panel describes custom solutions for large-scale operations and offers a **Contact Sales** button, which opens the Voxworks contact page — Enterprise plans aren't self-serve. See [Plans, Tiers & Feature Gates](/billing/plans) for the full detail on what each tier includes. What happens when you click **Change to *(tier)*** depends on whether you're inside your free trial. ### During your free trial: deferral, not proration If your account is still within its 14-day free trial, selecting a paid plan **does not charge you immediately**. Your choice is recorded as the plan that takes effect once the trial ends, and Stripe applies no proration for the switch — you're simply not billed until the trial's end date. You'll see: *"Plan selected. Billing will start after the free trial ends."* If you don't already have a card on file and you pick anything other than Pay As You Go, the dialog first asks you to add one — see [In-flow card capture](#in-flow-card-capture) below — before it records your selection. Selecting **Pay As You Go** during the trial never requires a card, since PAYG only charges for usage as it happens. You can change your selected post-trial plan as many times as you like before the trial ends; each change simply overwrites the previous selection. ### Outside the trial: immediate change with proration Once your trial has ended (or if you were never on one), changing plans takes effect immediately: * Your billing cycle anchor resets to **now** — a new cycle starts at the moment you change plans, rather than waiting for your previous renewal date. * Stripe issues an invoice straight away, prorated for the switch — you're charged (or credited) for the difference between your old and new plan for the remainder of the cycle you were on. * Your minute credits reset to your new plan's full allocation as of the change. You'll see: *"Subscription updated successfully. Billing cycle has been reset."* A default payment method is required for any non-trial paid plan change — if you don't have one on file, the change is blocked with *"Default payment method is required before changing plans."* Add a default card from [Payment Methods & Invoices](/billing/payment-methods), then try again. Selecting the plan you're already on is blocked with *"You are already on this plan"*. ### In-flow card capture When you select a paid plan during your trial and don't already have a card on file, the app doesn't send you away to a separate page — it opens an **Add Payment Method** dialog in place, with a subtitle naming your chosen plan and price (e.g. *"Subscribe to Growth for \$349/month"*). This embeds Stripe's card element directly in the dialog: enter your card details, then click **Subscribe to *(plan)*** to confirm. **Cancel** backs out without changing your plan. Once the card is confirmed, the app automatically retries your plan change with the new card attached, finalising your post-trial selection. The card you add this way becomes your account's default payment method. Outside the trial, a missing default payment method doesn't open this dialog — it blocks the change with the error described above, so add your card from Payment Methods & Invoices first and then retry from the **Change Plan** dialog. *** ## Cancelling and reactivating Below the plan card, a **Cancel subscription plan** card explains what cancelling does: *"Cancelling keeps your plan active until the end of the current billing period, then moves this account to Pay As You Go. Subscription plan inclusions, included minutes, and subscription-only features remain available until then."* Its **Cancel plan** button opens a confirmation dialog — **Cancel subscription plan?** — with the same terms restated, and two options: **Keep plan** to back out, or **Yes, cancel plan** to confirm. If you're already on Pay As You Go, the button is disabled and reads **Already on Pay As You Go**, since there's nothing to cancel. Cancelling doesn't end your plan immediately — it schedules the switch to Pay As You Go for the end of your current billing period, and you keep every plan inclusion until then. ### While cancellation is scheduled Once you've cancelled, the card is replaced by an amber **Cancellation scheduled** card: *"Your plan is scheduled to cancel on *(date)*, after which the account moves to Pay As You Go. You keep all subscription inclusions until then."* A **Keep my plan** button reactivates the subscription — it clears the scheduled cancellation and your plan continues renewing as normal, with the confirmation *"Your plan will continue and will no longer be cancelled."* *** ## If something goes wrong * **No billing permission** — the whole billing area is replaced by the **You cannot manage billing** alert; ask your account owner for access. * **Already on this plan** — *"You are already on this plan"*. * **Enterprise selected from the dialog** — *"Please contact sales for Enterprise plan"*; use **Contact Sales** instead. * **No default payment method for a non-trial change** — *"Default payment method is required before changing plans."* Add a card from [Payment Methods & Invoices](/billing/payment-methods) and retry. * **Card declined** — *"Payment failed. Please check your payment method."* * **Extra card verification needed** — you're told the payment requires additional authentication; complete it with your card issuer and retry the change. * **Cancel or reactivate fails** — a generic error toast asks you to try again or contact support; nothing changes until the request succeeds. * **The billing page itself fails to load** — you'll see an error message with a **Retry** button rather than a partial or broken page. Voxworks uses Stripe to process all subscription billing behind these actions. Invoices and PDF receipts you open from **Settings > Invoices** are hosted directly by Stripe — see [Payment Methods & Invoices](/billing/payment-methods) for viewing and downloading them. *** ## Next Steps * [Plans, Tiers & Feature Gates](/billing/plans) — what each tier includes, and included-minute and overage rates. * [Payment Methods & Invoices](/billing/payment-methods) — adding, removing and setting a default card, plus your invoice history. * [Wallet & Top-Ups](/billing/wallet) — how the wallet covers overage and Pay As You Go usage, and Auto Top-up. * [How Call Billing Works](/billing/how-billing-works) — the order credits and your wallet are charged in, and what resets each cycle.