> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxworks.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Departments

> Functional groupings such as Sales, Service, or Bookings that endpoints sit on.

## Overview

A department is a functional grouping that appears across your locations — "Service" is a single department that can have an endpoint at every location with a service desk. [Endpoints](/routing/endpoints) join one location and one department.

Departments are team-scoped, not location-scoped. Quick-add presets are available: **Sales, Service, Parts, Bookings, Support, Accounts**.

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## Fields

| Field            | Type     | Required | Default | Description                                                                                                                                                                  |
| ---------------- | -------- | -------- | ------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Name             | string   | Yes      | —       | Department name, e.g. "Service".                                                                                                                                             |
| Description      | text     | No       | empty   | Optional description.                                                                                                                                                        |
| Icon             | string   | No       | none    | Icon used for grouping in the UI.                                                                                                                                            |
| Sort order       | integer  | No       | `0`     | Controls ordering in lists.                                                                                                                                                  |
| Default schedule | schedule | No       | none    | Schedule that endpoints in this department inherit when they have none of their own. Inherited before the location default. See [Schedules](/routing/schedules#inheritance). |

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## Schedule Inheritance

A department default schedule is the intended place to set role-based working hours. An endpoint inherits its department's schedule before its location's schedule, so "Service" can run different hours from "Sales" at the same location.

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## Next Steps

* [Locations](/routing/locations) — The other half of an endpoint's location × department pair
* [Endpoints](/routing/endpoints) — Create a transfer destination in this department