> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxworks.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Locations

> The physical or logical places your team operates from.

## Overview

A location is a place your team takes calls for — a branch, an office, or a logical grouping like "Head Office". [Endpoints](/routing/endpoints) sit on a location × department pair, so a business with three branches and three departments has nine possible endpoints.

A location can exist without an address (e.g. "Remote/Head Office").

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## Fields

| Field            | Type          | Required | Default   | Description                                                                                                                         |
| ---------------- | ------------- | -------- | --------- | ----------------------------------------------------------------------------------------------------------------------------------- |
| Name             | string        | Yes      | —         | Location name, e.g. "Sydney HQ".                                                                                                    |
| Address          | address       | No       | none      | Reuses your team's saved addresses.                                                                                                 |
| Timezone         | IANA timezone | No       | inherited | Optional override; otherwise the location's schedule timezone applies.                                                              |
| Default schedule | schedule      | No       | none      | Schedule that endpoints at this location inherit when they have none of their own. See [Schedules](/routing/schedules#inheritance). |
| Notes            | text          | No       | empty     | Free-text notes.                                                                                                                    |
| Active           | boolean       | No       | `true`    | Inactive locations are hidden from routing.                                                                                         |

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## Deletion

Locations are soft-deleted. A location with active endpoints cannot be deleted until those endpoints are removed or reassigned.

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## Next Steps

* [Departments](/routing/departments) — The other half of an endpoint's location × department pair
* [Endpoints](/routing/endpoints) — Create a transfer destination on this location