> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxworks.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Week of 31 August 2026

> Surveys arrives in beta, scheduled calls can be cancelled from the Call Log, a new SMS Get Value tool, and cold transfers that ring and recover.

## New features

**Surveys: run phone surveys with your AI interviewer.** A new **Surveys** module lets you author a questionnaire (sections, questions, answer options, routing rules and outcomes), publish it, and have your AI voice agent run it over the phone. Voxworks turns the survey into a call script for you, so it runs like any other script. Surveys is in beta and available to accounts enabled by the Voxworks team. Speak to the Voxworks team if you would like access. See [Surveys](/surveys/overview).

**Cancel a scheduled call from the Call Log.** A call that's still **Scheduled** now has a cancel button in the **Play** column (*"Cancel this call so it is never placed"*). The call moves to **Cancelled** and is never placed. Previously this was only possible through the API. See [Scheduling calls](/calls/scheduling-calls).

**Collect a value by text message.** The new **SMS | Get Value - v0.1** tool is for details that are easier to type than say, such as a registration or policy number. The assistant asks whether the caller can reply to a text, sends it to their Australian mobile, waits for the reply, pulls out the value and checks it against an optional format. The value is written to `sms.value`, and the tool routes on whether a value came back. See [SMS | Get Value](/tools/sms/get-value).

**Cold transfers now ring, and come back to the script if nobody answers.** On a cold transfer the caller now hears a ringback tone while the destination rings, along with any carrier announcements. If the destination doesn't answer, is busy or rejects the call, a cold transfer now returns to the script the same way a warm one does: the failure message plays if one is set and the flow continues. See [Handoff](/tools/warm-handoff).

**Code Steps can route to a condition row by number.** A Code Step's `run()` can now return a whole number N to route to condition row N, counting from 1. A number past the last row goes to the last row. See [Code Step](/tools/code-step/overview).

## Improvements

**Handoff and Intent Pathway offers are always heard in full.** The assistant's "would you like me to connect you" or "take you to…" offer can no longer be talked over, and the caller's answer is listened for once the offer finishes. A caller who says "yes" over the top of the offer needs to say it again once the offer finishes. This happens automatically, so there is nothing to change in the app. See [Live Handoff](/scripts/live-handoff) and [Intent Pathways](/scripts/intent-pathways). Speak to the Voxworks team for further custom configuration.

**Search the Call Log by phone number.** Search now also matches the contact's number, the caller's number and the number called. Spaces and punctuation are ignored, so part of a formatted number still finds the call. See [Call history](/calls/history).

**A contact's details show every call.** The **Calls** section on a contact used to list only calls from a batch. It now includes inbound and one-off calls too. See [Contact records](/contacts/records).

**A batch won't launch on unsaved settings.** **Launch Batch** saves your settings first and launches once the save succeeds. Source lists in a batch's settings show their contact counts. See [Batches](/batches/overview).

**Your team's ID is one click away.** **Settings → General** now shows the **Team UUID** under the team name with a copy button, which is useful when support or an integration asks for it. See [Team settings](/team/settings).

**Calls, the Dashboard and the player work on phones.** On a narrow screen the Call Log becomes stacked cards with a play button, call details open full width, the Dashboard's filters fold into one row, and the docked player switches to a phone layout. Desktop layouts are unchanged. See [Call history](/calls/history).