Description
Tool steps and Code Steps run fast. If one reads what the caller just said and routes on it, it can run before the caller has finished speaking, or before their last words have been transcribed. The step then acts on half a sentence, and the next line talks over the rest. User Turn | Settled waits until the caller’s turn has landed. It takes no inputs and never speaks. It holds the flow while the caller is still speaking, or has just stopped and their words are still being transcribed. Then it routes:- true: the caller has finished, and nothing new has arrived since the script last read the transcript. The next step can speak.
- false: new speech has been transcribed since the script last read it. Route back to the step that reads the transcript so it sees the new words, then come through this tool again.
- Immediately before a word-for-word disclosure or other line that must not start over the caller
- At the top of a routing step that decides who speaks next based on what the caller said
- After a classifier, LLM step or Code Step that reads the transcript
How it waits
- There’s no overall time limit. The tool waits while the caller is speaking, and gives up on a transcript that never comes after about a second of quiet.
- The Silence Tolerance timers keep running while it waits, so a line held open by background noise still reaches the usual re-prompt and, eventually, the silence hang-up.
- On an inbound or web call before the opening line, or on a call where the caller has never spoken, it routes true at once.
Inputs
None.Outputs
Variables this tool writes
None. The result routes the step: true follows the first condition, false follows Otherwise.Example
Next Steps
- Interruptions — protect a line from being talked over once it starts
- Outbound Opening | Message Check — hold the opening line until the answerer has spoken
- Tool Steps — how tool results route a step