What is the MCP connector?
The Voxworks MCP connector lets an outside AI assistant work inside your Voxworks team. MCP (Model Context Protocol) is the open standard AI assistants such as Claude use to connect to other services. Once you connect one, you can ask it in plain language to do work you would otherwise do in the app:- “Why did the last three calls on the Bookings script end early?”
- “Change the greeting on our inbound script to mention the Easter hours.”
- “Turn this questionnaire into a survey.” (with a Word or PDF file attached)
- “Is my Monday batch stuck?”
- “Go through the open recommendations on the Sales script with me.”
Who can use it
Anyone who belongs to a team can connect an assistant. When you approve the connection you pick one team, and the assistant only ever works inside that team. It can never do more than your own role in that team allows, and it can only do the things you approved on the authorisation screen. See Permissions.What it can do
For the full list of tools, see the Tools reference.
How your work stays safe
- Every change is a new version. Saved changes never overwrite what was there, so you can always go back. See Versions & Publishing.
- Changes are checked first. A script change has to pass the same checks the script editor runs before it can be saved. The assistant previews a change before it saves it.
- Live calls only change if you allowed it. Without the Publish script changes to live calls permission, the assistant’s script changes are saved as drafts for you to publish in the app. New surveys are always drafts until someone publishes them in the survey editor.
- You can cut it off at any time. Revoking an assistant under Settings > MCP Clients stops it within seconds. See Managing connected apps.
Next steps
Connect an assistant
Add Voxworks to your AI assistant and approve the connection.
Permissions
What each permission on the authorisation screen allows.