What this section is
Voxworks ships continuously. This section is the plain-English record of what changed each week — new features you can start using, and improvements to things you already use. Each page covers a single week and groups changes under New features and Improvements. Where a change affects something already documented, we link straight to the relevant page so you can read the full detail.Some changes described here apply automatically to every call, so there is nothing new to click. Those items say so, and tell you to speak to the Voxworks team if you’d like them configured for your scripts.
Latest updates
Week of 21 September 2026
Steps gained Uninterruptible turn, Allow skip and a Verbatim threshold, with new variables that tell a script whether the caller heard the last line. Calls that rang out, were busy or were declined now show a Not Connected status. Test scenarios can run inbound or outbound, recommendations from a connected AI assistant can remove a step, and the Handoff tool has a Ring Timeout.Week of 14 September 2026
Callers can now be routed to their nearest location, with a new Routing | Service Location tool and per-endpoint Fallback settings for when an endpoint is closed. End reasons became a precise, fixed set that retries follow exactly, and the automation builder became a visual canvas.Week of 7 September 2026
Batches now dial whenever a line is free instead of following a pre-built plan. Steps gained a Fast Response setting, post-call analysis can fill in a caller’s name and flag calls that need a follow-up, and the voice library grew a large new range of Australian and New Zealand voices.Week of 31 August 2026
Surveys arrived in beta for accounts enabled by the Voxworks team. Scheduled calls can be cancelled from the Call Log, the new SMS | Get Value tool collects a detail by text message, and cold transfers now ring and return to the script if nobody answers.Week of 24 August 2026
The script editor was reorganised into five tabs and opens on a new Overview. Recordings and live calls now play in a media player docked on every page, with live listening and take-over. Steps can be pinned to specific AI models, including your own provider keys, and new scripts can start from a template browser.Week of 17 August 2026
Scripts can switch the call into another language mid-call, with bilingual transcripts. Classifiers can be shared across a script or flow, steps can be made uninterruptible, and Key Terms gained an Overfit option.Week of 10 August 2026
The Test Console gained Scenarios and call replays for re-testing a script after every change. Lists can fill themselves from a membership rule, Agentbox and Rex can import your CRM data, and a new Email Templates settings tab holds reusable email designs. The Lists API moved under/api/v1/lists.