What this section is
Voxworks ships continuously. This section is the plain-English record of what changed each week — new features you can start using, and improvements to things you already use.
Each page covers a single week and groups changes under New features and Improvements. Where a change affects something already documented, we link straight to the relevant page so you can read the full detail.
Some changes described here happen in the calling engine rather than in the app, so there is nothing new to click. Those items say so, and tell you to speak to the Voxworks team if you’d like them configured for your scripts.
Latest updates
The Test Console arrived, letting you build simulated callers and run them against a script as automated test calls. Batch retry policy became a visual timeline you click rather than a set of numbers you type, with a new rule for contacts who ask to be called back. The Calls list gained Trunk, Outcome and Sentiment filters plus call tags, and the AI can now review your script on demand with the new Regenerate button.
A completely rebuilt Dashboard with an AI-versus-human comparison, objectives, call outcomes and an Export PDF report. AI recommendations became a proper review workflow inside the script editor, with accept, dismiss and undo. Scripts also gained voicemail modes, verbatim knowledge base answers, background classifiers and per-step key terms.
Call details were rebuilt around the transcript: every message now shows the flow and step behind it, a System notes panel explains what went wrong, and you can ask the AI to explain any moment. In-progress calls gained a Live call panel with live sentiment and the ability to trigger a handoff or end the call. Live Handoff gained Warm and Cold transfer modes and per-step control.
Automations gained a Schedule trigger so they can run on a recurring timetable, plus a sandboxed Code step for reshaping data mid-pipeline. A new MCP Clients settings page lets you connect and revoke external AI applications that work with your scripts.
