What is the Call Details panel?
Click any row in the Call Log and the Call Details panel slides open beside the table. It is the complete record of a single call: the audio recording, the summary and metadata, the full transcript, post-call analysis, the data your script collected, and a notes area for your team. The panel header shows the contact’s name and the call’s date and time, with two icons on the right — one to download the call as a PDF and an X to close the panel. While a call is still in progress the panel updates live — the transcript streams in as the conversation happens, and the summary, analysis and collected data appear shortly after the call ends. For live listening — currently in beta to selected invites only, reach out to the Voxworks team to join — see Live Monitoring.Recording player
Directly under the header sits the recording player: a waveform of the call audio with a play/pause button, an elapsed-time counter and a mute toggle. Click anywhere on the waveform to jump to that point in the call. The recording loads when you open the panel — you’ll briefly see Loading recording…. If no audio exists for the call (for example, a call that never connected), the player shows Recording not available instead.Details tab
The first tab is a one-screen digest of the call, in three sections.Call Summary
A written summary of what happened on the call, generated automatically after the call ends. If the call hasn’t produced one, the section reads No summary available.Call Objectives
If the call’s script defines Call Objectives, each objective is listed with its result:- A green tick — the objective was met
- An empty circle — the objective was not met
- A Pending badge — the result hasn’t been determined yet
Metadata
A field-by-field record of the call:Editing the end reason
Hover over the End Reason row and a pencil icon appears. Click it to reclassify how the call ended, choosing from:- AI Hangup
- Failed
- User Hangup
- Voicemail
Transcript tab
The full conversation, rendered as chat bubbles — the assistant’s turns on the right, the contact’s on the left, labelled with the contact’s first name. If the call produced no conversation, the tab reads No transcript available. On live calls the transcript streams in as the conversation happens, and a scroll-to-latest button appears if you’ve scrolled up while new turns arrive.Refined transcription
Transcripts are polished a few seconds behind the live conversation: a correction pass reconciles what was heard against the whole exchange and fixes mis-transcriptions of names, numbers and short answers. Where a contact’s turn was adjusted, a small sparkle icon appears on the bubble — hover it to see the original transcription under a DeepListen adjusted label. Because the assistant acts on what it hears in the moment, the final transcript can occasionally be more accurate than what the assistant responded to — which explains the rare case where an in-call decision doesn’t quite match the transcript text you read afterwards.Analysis tab
The results of Post-Call Analysis for the call. At the top you’ll see the crux of the call (a headline of eight words or less), a short summary and any recommended next steps. Below that, the Classification section lists the standard analysis fields — including the call’s Outcome, whether an opt-out was requested, whether recording/monitoring was disclosed and approved, whether a calendar booking was made, whether the contact asked for a human or asked if they were speaking to an AI, and a sentiment score from −1.00 (negative) to +1.00 (positive). If your script defines its own analysis fields, they appear in a Custom Fields section with the labels you configured. A footer line records when the call was analysed and which outcome set was used. If the call hasn’t been analysed, the tab reads No analysis available for this call.Data Collection tab
Everything your script’s Data Collection fields extracted from the call. A count at the top shows progress at a glance — e.g. 4 of 6 fields collected. Each field is listed with its label, a Required badge where applicable, its description, and the extracted value formatted to its type — Yes/No badges for booleans, option labels for choice fields, formatted dates and times, clickable links for URL, email and phone values, and a dash where nothing was found. Two empty states tell you why the tab might be blank:- No data collection fields configured for this script. — the script doesn’t define any fields
- Data extraction has not been performed for this call. — fields exist, but the call hasn’t produced values (for example, it hasn’t finished yet)
Notes tab
A free-text notes area for your team. Click anywhere in the empty area (Add your first call note.) to start typing. Notes support Markdown formatting — headings, lists, links, bold and code all render once saved. Save with the tick icon, or discard your changes with the X; the panel shows Unsaved changes or No changes yet below the editor so you always know whether there’s something to save.System Notes
Below your own notes, a System Notes section appears when the platform recorded automated activity during the call. Each entry is timestamped and shows the type of event, the tool involved and what it did — for example an SMS being sent, a transfer being attempted, or a calendar booking that failed. System notes are read-only; they are the call’s automated audit trail.Per-call cost
Every completed call records its cost in cents against the call record. Cost isn’t shown in the detail panel itself — you work with it from the Call Log, where Cost (cents) is available as a filter and sort field and is included in CSV exports. Your running balance and billing details live under Settings → Billing.Exporting a call as PDF
Click the download icon in the panel header to generate a Call Summary Report PDF for the call. The report includes:- The contact’s name and the call’s date and time
- The metadata grid (Type, Script, Batch, Origin, Destination, Duration, Status, End Reason, Call ID)
- The Call Summary
- The Objectives with met/not-met indicators
- A Data Collection table — Field, Value, Confidence and Status for each configured field
- The full Transcript
<contact-name>_call_summary.pdf — ready to attach to a CRM record or share with someone who doesn’t have a Voxworks login.
Next Steps
- Call History — the Call Log table the detail panel opens from: filters, search, saved views and exports
- Call Statuses, End Reasons & Outcomes Reference — what every status and end reason means
- Data Collection — define the fields your script extracts from every call
- Post-Call Analysis — configure the classifications that appear in the Analysis tab