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Documentation Index

Fetch the complete documentation index at: https://docs.voxworks.ai/llms.txt

Use this file to discover all available pages before exploring further.

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What are Call Objectives?

Objectives are specific, measurable outcomes you want from each call. After the call ends, the transcript is reviewed against these objectives to evaluate call success.

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How Objectives Work

  1. Call ends — The transcript is automatically reviewed against each objective
  2. Results recorded — Each objective is marked as achieved or not achieved
This post-call analysis helps you understand call performance, identify patterns, and improve your scripts over time.

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Writing Effective Objectives

Good objectives are:
  • Specific — Clearly state what should be accomplished
  • Measurable — Define what success looks like
  • Achievable — Set realistic expectations for a single call

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Examples

Appointment Scheduling: 
- Confirm the customer's interest in scheduling a consultation
- Collect preferred date and time for the appointment
- Book the appointment in the calendar system
- Confirm the booking details with the customer
Lead Qualification: 
- Verify the contact is a decision-maker or can connect us to one
- Understand their current challenges and pain points
- Determine budget and timeline for potential solutions
- Schedule a follow-up call with a sales representative
Customer Support: 
- Identify the customer's issue or question
- Provide accurate information or resolution
- Confirm the customer's issue has been addressed
- Offer additional assistance if needed

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Best Practices

  1. Keep objectives focused — Aim for 3-5 clear objectives per script
  2. Order by call flow — List objectives in the order they typically occur during a call
  3. Make them measurable — Write objectives that can be clearly evaluated

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Reviewing Results

After each call, you can see which objectives were achieved in the call log Use this data to:
  • Track conversion rates and success metrics
  • Identify which objectives are commonly missed
  • Refine your scripts and flows to improve performance

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Next Steps

  • Guidelines — Add rules for handling specific situations
  • Flows Overview — Build the conversation structure to achieve your objectives