Conversational Flows

Documentation Index

Fetch the complete documentation index at: https://docs.voxworks.ai/llms.txt

Use this file to discover all available pages before exploring further.

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What is a Flow?

• Steps — Individual turns of speech the assistant performs, as well as any actions the assistant takes (speak, execute logic, call tools)
• Conditions — Rules that determine which path to take to the next step based on user responses
• Variables — Any data that is expected to be different for each conversation, such as the participant’s first name or account number. Variables can be captured, modified, and used throughout the conversation

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Flow Architecture

Script
   Main Flow (entry point)
       Step 1 (Voice)
          Condition A → Step 2
          Condition B → Step 3
       Step 2 (Voice)
          Condition → Step 3
       Step 3 (Flow)
           Sub-Flow
               Step 1
               Step 2 → Return to Main Flow

• Main Flow — The primary conversation path
• Sub-Flows — Modular conversation branches that can be reused across flows
• Steps — The individual units of work within a flow

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Step Types

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How Flows Execute

1. Start — The agent begins at the main flow, step 0
2. Execute Step — The current step is executed based on its type
3. Evaluate Conditions — For voice steps, user response determines the next path
4. Navigate — The LLM decised which step to move to the next step based on conditions
5. Repeat — Continue until a the main flow “end flow” condition is reached then the call will end

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Conditions and Branching

Step: "Are you interested in scheduling a demo?"
   Condition: "User expresses interest" → Go to booking flow
   Condition: "User has questions" → Go to FAQ step
   Condition: "Otherwise" → Stay on same step

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Key Concepts

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Next Steps

• Main Flows — Learn about the primary conversation flow
• Sub-Flows — Create reusable conversation modules
• Steps Overview — Understand the different step types
• Variables — Work with data in your flows