Skip to main content

​
Voice Selection

Choose the voice your assistant uses when speaking to callers.
SettingDescription
voiceThe voice model used for the assistant

​
Available Voices

NameGenderAgeAccentTone
AmyFemale40sAustralianProfessional
RobbieMale30sAustralianCasual
KateFemale30sAustralianUpbeat
RayMale40sAustralianCalm
Select a voice that matches your brand personality and audience expectations. You can preview voices before making a selection.

​
Keywords

Keywords improve transcription accuracy for specific terms important to your script. Add brand names, industry jargon, or uncommon words that might otherwise be misheard.
SettingDescription
keywordsList of terms to improve transcription accuracy
For detailed guidance on using keywords effectively, see Keywords.

​
Maximum Call Duration

Controls how long a call can last before the system automatically ends it.
SettingDescriptionDefault
max_call_durationMaximum call length in secondsVaries by plan
This prevents calls from running indefinitely and helps manage costs. When the limit is reached, the assistant will gracefully end the call. Use Cases:
  • Short interactions — Set lower limits for quick transactions (e.g., 5 minutes)
  • Complex conversations — Allow more time for detailed discussions (e.g., 30 minutes)
  • Cost management — Cap duration to control usage costs

​
Next Steps