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Script Settings live on the script editor’s Settings tab. The sections are listed down the left: Call Settings, Voice & Keywords, Live Handoff, Intent Pathways, Shared Classifiers, Automations, and Delete. On a phone the list comes first; pick a section to open it and use All settings to go back. Like every other tab, changes here are part of your working copy — they take effect when you Save or Publish the script.

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Call Settings

“Configure call type and duration limits” A few guides for the duration limit:
  • Short interactions — set a lower limit for quick transactions (e.g. 300, five minutes)
  • Complex conversations — allow more time for detailed discussions (e.g. 1800, thirty minutes)
  • Cost management — a cap stops a stuck call from running on
  • Upper bound — keep it at or below 3600 (one hour); set it so almost every legitimate call finishes inside it

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Voicemail

The Voicemail field offers four modes: Hangup, Off, Leave Voicemail and Leave SMS. Leave Voicemail and Leave SMS show a message box beneath the field. Off turns voicemail detection off entirely, so the call carries on as a normal conversation even when a machine answers. See Voicemail Message for what each mode does.

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Voice & Keywords

“Set the default voice and key terms for speech recognition” You can also switch the voice without opening Settings: the voice chip in the editor’s title row, next to the version picker, opens a Voice menu with the same list — see the Editor Guide. Individual steps can carry their own Key Terms as well. For detailed guidance, see Key Terms.

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Live Handoff

“Configure handoff defaults, flow overrides, and availability windows” — the script-wide safety net that offers a warm transfer to a person whenever a caller asks for one. See Live Handoff.

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Intent Pathways

“Map pathways to flows and steps, then define routing conditions” — mid-call detours that recognise what the caller really wants and take them to the right flow and step. Click New to add one. See Intent Pathways.

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Shared Classifiers

“Background LLM extractions authored once and run on the steps you name here. Script classifiers reach any flow; flow classifiers stay inside their own flow. Add one, and edit what it reads and writes, from a step’s Classifiers menu.” A classifier runs alongside a step, capturing data into variables without changing where the call goes next. A shared classifier is written once and switched on for each step that should run it, so the same extraction doesn’t have to be rebuilt on every step. There are two kinds:
  • Script level — can run on steps in any flow of the script.
  • Flow level — listed under each flow’s heading; can run only on that flow’s steps.
You create a shared classifier, and edit what it reads and writes, from a step’s Classifiers menu in the flow editor — see Steps. This section is where you manage the ones that exist:
  • Rename a classifier by typing in its name box. The name is how it is listed in the step menu; left blank, the tool’s name is used.
  • Choose where it runs — pick flows (for a script-level classifier) and the steps within them with the Select steps… picker.
  • Delete a classifier with its trash icon.
Until you add one, each list reads No script-level classifiers yet. Add one from a step’s Classifiers menu. (or the flow-level equivalent). Editing a shared classifier changes it everywhere it is switched on; ticking or unticking it on a step only turns it on or off for that step.

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Automations

Post-Call Automations — “Automations linked to this script after a call completes”. The list shows each linked automation with an Open button, and New creates one already linked to this script. A script must be saved before automations can be added (Save the script before adding post-call automations.). See Automations.

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Delete

The Danger Zone card — “Deleting this script is permanent and cannot be undone.” — holds the Delete Script button. You are asked whether to also delete the script’s unshared flows; shared flows and templates are always kept. See Editor Guide.

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Next Steps