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What is the Voice Library?

The Voice library is the catalogue of every voice your agents can speak with. Open Voices in the sidebar (under Voice Agent Settings) to browse the catalogue, filter it by accent, gender, age, and tone, and play a sample of any voice — the page is described in-app as “Browse and audition voices for your agents.” The library is for browsing and auditioning only. You assign a voice in the script editor’s Default Voice field, in your AI receptionist’s Voice field, and in every script or receptionist creation flow — see Choosing a voice for your agents below. The catalogue holds more than 200 voices. Most speak English — a large Australian range, a New Zealand range, and American, British, Canadian and Indian-accented voices plus blended accents — covering ages from teens to eighties. It also holds native-language voices for more than 35 other languages, for calls that switch language part-way through (see Languages, custom voices, and tuning). Voxworks curates the catalogue and adds new voices over time, so the in-app library is always the current list.

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Browsing the library

Each row in the library shows:
  • Play button — audition the voice; see Auditioning voices below
  • Voice — the voice’s name, an HQ badge on high-quality voices, and a one-line description of its character
  • Accent — country flag(s) with the accent or language label, such as Australian, New Zealand or German; blended accents such as American-Australian show two flags
  • Gender — Male or Female
  • Age — the voice’s apparent age bracket, such as Teens, 20s, 40s, 70s, Young-adult or Middle-aged
  • Tone — the voice’s overall character as a colour-coded tag, such as Professional, Friendly, Approachable, or Upbeat
Under the page heading, a running count shows how many voices match your current filters out of the full catalogue.

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Search, filters, and sorting

  • Search — the Search voices… box matches free text against every field: name, description, accent, gender, age, and tone.
  • Facet filters — four dropdowns, Accent, Gender, Age, and Tone, list every value in the catalogue with a count of matching voices beside each option. Filters are multi-select: tick as many values as you like within a facet, and the dropdown’s button shows how many are ticked. Each dropdown offers a clear option (Clear accent, Clear tone, and so on) once something is ticked, and a Clear all button appears next to the filters while any filter is active.
  • Combining filters — a voice is shown only when it matches your search text and at least one ticked value in every facet you have filtered on.
  • Sorting — by default, voices are listed Australian-first:
    1. Australian HQ voices, A–Z
    2. Other Australian voices (including American-Australian blends), A–Z
    3. Every other voice, grouped by country and then A–Z
    The same order is used in every voice picker across the app. The sort button on the right cycles through Sort A–Z, Sort Z–A, and back to the default order.
If nothing matches, the page shows No voices match — Try a different filter or search term. with a Clear filters button that resets both the search box and every facet.

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Auditioning voices

Click the play button on any row to hear a short sample of the voice speaking:
  • The button shows a brief loading spinner while the sample is fetched, then a pause icon while it plays.
  • Only one sample plays at a time — starting a new sample stops the one already playing.
  • Click the button again to stop playback.
  • If a sample cannot be played, the app shows Voice sample not available.
The same play buttons appear inside every voice picker across the app, so you can audition voices at the moment you are choosing one — you never need to leave the editor to double-check how a voice sounds.

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HQ voices

Voices with the HQ badge are Voxworks’ high-quality tier — the most natural-sounding voices in the catalogue. Voices without the badge are standard quality. Both tiers are available everywhere a voice can be selected; the badge is simply a guide to where the most lifelike options are.

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The voice catalogue

The in-app library is always the up-to-date list — filter it by Accent to see a group in full. The catalogue covers:

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Choosing a voice for your agents

Voices are assigned wherever you create or edit a script or receptionist, using the same voice picker everywhere. The picker prompts you to Select a voice, and each option shows its own play button, the voice’s name, a gender icon, its accent flag(s), and the HQ badge where it applies. Playing a sample inside the picker does not select the voice or close the dropdown, and a play button beside the closed picker auditions whichever voice is currently selected.

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A script’s Default Voice

Every call script has one voice, set in the script editor under Settings → Voice & Keywords — the section described as “Set the default voice and key terms for speech recognition” — or from the voice chip in the editor’s title row, which opens a Voice menu with the same list and play buttons (see the Editor Guide): A voice is also required up front in every script creation flow — the New Script form and the Generate with AI flow both ask you to pick one, and a script copied from a template takes the template’s voice — so a script never exists without a voice. The Key Terms field shares the Voice & Keywords section — see Key Terms for how it tunes speech recognition.

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Your receptionist’s voice

An AI receptionist has a Voice field in its editor’s Settings tab, inside the Your receptionist card (“Give your assistant a name, a voice, a first greeting and further instructions.”). Choosing a voice is one of the receptionist’s setup steps — the Overview tab’s checklist item Choose a voice prompts you to pick the voice callers will hear when she answers, and the receptionist stays in the Needs setup state until it is done. The Overview summary shows Voice as Selected or Not set at a glance. See Configuring Your Receptionist for the rest of the receptionist’s settings.

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Languages, custom voices, and tuning

Voxworks agents speak English by default. A script can switch a call into another language part-way through, from a Code Step — for example after the caller asks to continue in Spanish. From the next step on, the assistant listens and speaks in that language, ideally in one of the library’s native-language voices, while your script, conditions, knowledge base and tools keep working in English: the caller’s words are translated into English for the assistant, and its replies are translated just before they are spoken. The call’s transcript shows each line in the language it was spoken, with the English underneath — see Call details. The catalogue itself is curated by Voxworks: each voice carries its own tuning behind the scenes (such as speaking pace and quality tier), and new or bespoke voices can be built and trialled for your account before they appear in the library. Calls also carry a subtle office-ambience background sound, set at platform level, so your agent doesn’t sound like it’s speaking from a sterile void. If you need the list of supported language codes and matching voices, help setting up a multilingual script, a custom voice, a different speaking pace for an existing voice, early access to experimental voice builds, or a change to the background ambience — speak to the Voxworks team for further custom configuration.

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Next Steps