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Documentation Index

Fetch the complete documentation index at: https://docs.voxworks.ai/llms.txt

Use this file to discover all available pages before exploring further.

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What You Can Influence

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Tone and Personality

The wording in your flows and guidelines directly shapes how the assistant communicates. Be explicit about the tone you want:
  • Formal vs casual language
  • Level of empathy in responses
  • How much detail to provide

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Response Content

The knowledge base and guidelines determine what information the assistant can share. Structure your content clearly to get consistent responses.

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Behaviours with Limitations

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Repetition

Repetition is an inherently tricky behaviour that is variable (probabilistic). There is a natural tension in the system between allowing the assistant flexibility to respond naturally and ensuring it follows the script structure. You can reduce repetition by:
  • Varying the wording in your flow steps
  • Avoiding overly rigid scripts that force similar responses
  • Using guidelines to discourage repeating the same phrases
However, repetition will still occur due to the probabilistic nature of language models trying to follow the Script.

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Interrupt Handling

The assistant can detect when its message has been cut off, but it doesn’t inherently “know” it has been interrupted in the conversational sense. Adding guidelines to manage interrupt behaviour has limited effect because the assistant processes each turn based on the transcript, not the real-time audio event.

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Silence

When the user is silent, the assistant will attempt to continue the conversation. See Silence Tolerance to configure how long the assistant waits before prompting the user.

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User Accents

The assistant only knows what is directly transcribed — it cannot be prompted to “understand” or respond based on user accents. If the transcription is inaccurate due to accent, the assistant will respond to the transcribed text as-is. The Keywords feature can help improve transcription accuracy for specific terms on a per-script basis.

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Soft Speech

The assistant only knows what is directly transcribed. It cannot be prompted to handle soft or quiet speech — if the transcription service doesn’t capture the audio, the assistant didn’t “hear” anything.

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Ongoing Improvements

Voxworks has ongoing programs to improve transcription quality, which will enhance the assistant’s ability to handle accents, soft speech, and other audio challenges over time.