Why Dynamics Matter
Natural conversation requires careful timing. Respond too quickly and you interrupt users mid-thought. Wait too long and the conversation feels awkward. Voxworks provides fine-grained control over these dynamics to create natural, human-like interactions.Key Settings
New steps start on Keen, Fast, Hurried, Normal interruptions and Auto fast response.
How Dynamics Work Together
During a conversation turn:- User speaks — Voice activity detection (VAD) detects speech
- User pauses — System starts the eagerness timer
- Eagerness applied — Timer duration based on eagerness setting
- Turn completion check — AI assesses whether the user has finished their thought
- Response generated — LLM generates response with configured thinking effort
- Assistant speaks — Once the eagerness timer has expired, the Text-to-speech delivers the assistant response. The step’s Interruptions setting decides whether the caller can talk over it
- Wait or move on — Fast Response decides whether the step waits for a reply
- Idle monitoring — If user doesn’t respond, silence tolerance kicks in
Finding the Right Balance
The goal is natural conversation flow:
Start with default settings and adjust based on testing with real conversations. See the individual setting pages for detailed guidance:
- Response Eagerness — Adjust how quickly the assistant responds after the user stops speaking
- Thinking Effort — Control the depth of reasoning for more accurate or faster responses
- Silence Tolerance — Configure how long the assistant waits before prompting idle users
- Interruptions — Decide whether the caller can talk over a step
- Fast Response — Decide whether a step waits for a reply
Per-Step Configuration
Each step in your flow can have its own dynamics settings, and each is applied fresh as the step runs:Next Steps
- Assistant Behaviour — Understand behavioural limitations and what you can influence
- Key Terms — Improve transcription accuracy for specific terms
- Silence Tolerance — Handle idle users
- Response Eagerness — Control response timing
- Thinking Effort — Adjust reasoning depth