Calls & Operations - Voxworks

The in-app assistant can answer all of these questions too, with no setup.

Calls

With Read call details, outcomes and summaries, the assistant can list your recent calls — filtered by script, batch, status or date range — and open any one in full: its outcome, summary, post-call analysis, the data it collected, whether its objectives were met, how it ended and any errors or warnings the system recorded. Try:

“Why did yesterday’s calls on the Bookings script end early?”
“Show me the calls this week where the caller asked for a person.”

With Read call transcripts, including what callers said, it can also read what was said and which steps the call went through, on up to five calls at a time. See Call Details. Private calls are only visible to the person they belong to.

Batches, automations, numbers and usage

With Read batches, automations, phone numbers, usage and calendar setup, the assistant can look into:

Ask about	What it can see	Read more
Outbound batches	Each batch’s status, settings and progress, and why it might be stuck or failing.	Batches
Automations	Your automations, and recent runs with their errors and retries.	Execution Log
Phone numbers	Your numbers, which script or agent answers each one, and where calls forward.	Phone Numbers
Plan and usage	Your plan, wallet balance or minute credits, and how much you’ve called over a period.	Usage
Calendar setup	The calendar booking tools you can use, one per connected calendar.	Calendar Booking Tools

Try “My Monday batch hasn’t made any calls — why?” or “Did the HubSpot automation run for this morning’s calls?” These are read-only. To change a batch, automation or number, use the app.