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The in-app assistant shows recommendations on a card where you apply them in the editor yourself.

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Going through recommendations

AI recommendations are the suggested script changes you also see in the script editor (see AI Generation). Ask “Go through the open recommendations on the Sales script with me” and the assistant lists the ones that still apply. For each one it can explain the change and why, then:
  • apply it — the change is made to the flow as a new version, exactly as if you accepted it in the editor. Applying never publishes; the change goes live when the script is next published.
  • reject it — optionally saying why.
  • undo it — an applied recommendation is reverted and goes back to open.
The assistant can apply or undo several at once. Each recommendation is checked first: one whose step has changed since it was suggested is reported as out of date instead of being applied. Applying and undoing need both Create new script revisions and Review and approve AI recommendations. Rejecting needs only the second.

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Filing its own suggestions

Ask the assistant to review a flow and it can file what it finds as open recommendations, for you to accept now or later in the editor. Its suggestions can:
  • rewrite a step’s words, name or mode
  • change a step’s settings, such as response eagerness or thinking effort
  • change a step’s routes
  • add a new step
  • remove a step — shown struck out as Remove step in the review. A removal is only filed together with new routes for everything that pointed at the step.
A suggestion is only filed if it applies cleanly and doesn’t introduce errors. One that is already open isn’t filed twice.

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Asking for a fresh review

The assistant can ask Voxworks to run a new recommendation review for one script, or for every script on your team that has reviews turned on. New recommendations appear once the review finishes.