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Overview

The Contacts page (under Phone System in the sidebar) lets you act on many contacts at once. Tick the checkbox at the start of any row — or the checkbox in the header to select every row on the page — and a bulk toolbar appears beside the New Contact button. The toolbar contains four icon buttons, each with a tooltip: The toolbar only appears while at least one contact is selected. Clearing the selection hides it again.

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Add to List

Click the Add to List button to open a menu with two options:
  • Create New List — opens the Create List dialog. Enter a Name (the field placeholder is “List name”) and click Create List. The list name must be unique — you’ll see “A list with this name already exists” if it isn’t — and can be up to 255 characters with no trailing spaces. Voxworks creates the list and adds every selected contact to it in one step.
  • Add to Existing List — opens the Select List dialog. Choose a list from the dropdown and click Add Contacts.
Lists are the building blocks for outbound calling — a batch calls the contacts on its source lists. See Lists for how lists feed the Batch Scheduler.

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Assign a custom variable value

Click the Assign Object button to link a custom variable value to every selected contact at once. A small panel opens with two dropdowns: Choose a type, choose a value, then click Apply. A “Object assigned to selected contacts” confirmation appears when it completes. Assignment replaces, not stacks: each contact holds at most one value per custom variable type, so if a selected contact already has a value of the chosen type, the new value replaces it. This makes the action safe to re-run — for example, moving a group of contacts from one campaign segment to another. Although the button tooltip and field labels say “Object”, this is the same custom variables feature found under Custom Variables in the sidebar. Once linked, the value’s fields become available to your call scripts for those contacts — see Linking custom variables to contacts for how linked values flow into calls.

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Wash DNCR Status

Click the Wash DNCR Status button to check the selected contacts’ phone numbers against the Australian Do Not Call Register. There is no confirmation dialog — the wash starts immediately and a progress message shows how many numbers are being washed. How the wash handles your selection:
  • Phone numbers only — the wash uses each selected contact’s phone number. If none of the selected contacts have a phone number, you’ll see “Selected contacts have no phone numbers to wash”.
  • Duplicates removed — the same number selected twice is only washed once, and numbers are normalised to international format (Australian numbers become +61) before checking.
  • Recent washes skipped — numbers already washed within the last 30 days are skipped, and the result message tells you how many were skipped.
When the wash finishes, a summary appears — for example, “Washed 25 numbers successfully. 3 found on DNC register.” — and each contact’s DNCR status badge updates to On DNC Register, Safe to call, or Invalid number. Contacts that have never been washed show Not washed. If numbers are submitted but no results come back, you’ll see a message asking you to check your DNCR credentials. For status badge meanings, overrides, and washing whole lists, see DNCR washing.

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Delete selected

Click the Delete selected button (the red bin icon) to remove the selected contacts. A confirmation dialog titled Delete Selected Contacts asks: “Are you sure you want to delete {n} selected contacts? Contacts will be removed from all lists and scheduled batches. This action cannot be undone.” Two things to know before confirming:
  • Deleting cascades to lists and batches — deleted contacts are removed from every list they belong to and from any scheduled batches that haven’t called them yet.
  • Your own record is protected — every team member has a contact record of their own, and it can’t be bulk-deleted. If your own record is part of the selection, it’s skipped and you’ll see “Your contact record was excluded from deletion”; the rest of the selection is deleted normally. If your own record is the only selection, nothing is deleted and you’ll see “You cannot delete your own contact record”.

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Next Steps