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Overview

A department is a functional grouping that appears across your locations — “Service” is a single department that can have an endpoint at every location with a service desk. Endpoints join one location and one department. Departments are team-scoped, not location-scoped. Quick-add presets are available: Sales, Service, Parts, Bookings, Support, Accounts.

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Fields

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Schedule Inheritance

A department default schedule is the intended place to set role-based working hours. An endpoint inherits its department’s schedule before its location’s schedule, so “Service” can run different hours from “Sales” at the same location.

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Next Steps

  • Locations — The other half of an endpoint’s location × department pair
  • Endpoints — Create a transfer destination in this department