A department is a functional grouping that appears across your locations — “Service” is a single department that can have an endpoint at every location with a service desk. Endpoints join one location and one department.Departments are team-scoped, not location-scoped. Quick-add presets are available: Sales, Service, Parts, Bookings, Support, Accounts.
A department default schedule is the intended place to set role-based working hours. An endpoint inherits its department’s schedule before its location’s schedule, so “Service” can run different hours from “Sales” at the same location.
