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Overview

A department is a functional grouping that appears across your locations — “Service” is a single department that can have an endpoint at every location with a service desk. Endpoints join one location and one department. Departments are team-scoped, not location-scoped. Quick-add presets are available: Sales, Service, Parts, Bookings, Support, Accounts.

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Fields

FieldTypeRequiredDefaultDescription
NamestringYes—Department name, e.g. “Service”.
DescriptiontextNoemptyOptional description.
IconstringNononeIcon used for grouping in the UI.
Sort orderintegerNo0Controls ordering in lists.
Default schedulescheduleNononeSchedule that endpoints in this department inherit when they have none of their own. Inherited before the location default. See Schedules.

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Schedule Inheritance

A department default schedule is the intended place to set role-based working hours. An endpoint inherits its department’s schedule before its location’s schedule, so “Service” can run different hours from “Sales” at the same location.

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Next Steps

  • Locations — The other half of an endpoint’s location × department pair
  • Endpoints — Create a transfer destination in this department