Overview
A location is a place your team takes calls for — a branch, an office, or a logical grouping like “Head Office”. Endpoints sit on a location × department pair, so a business with three branches and three departments has nine possible endpoints. A location can exist without an address (e.g. “Remote/Head Office”). The Locations tab — “Physical or logical places used by endpoint routing.” — is a table with the columns Name, Address, Email, Timezone and Default schedule. You edit every value in place: click a cell, change it, and press Enter or click away to save. Add location adds a new row to fill in the same way.Fields
Address
Click the Address cell (it reads Add address when empty) to open the address editor:
Save is enabled once the address is complete: for Australia, street, suburb, state and a four-digit postcode; elsewhere, street, city / town, postcode and country.
Placement
Location routing measures the distance from the caller to each location, so each location’s address needs a point on the map. The address editor tells you how it will be placed:- “Placed from the address lookup.” — you picked the address from the lookup, so its exact position is known.
- “Will be placed at the centre of the suburb and postcode.” — an Australian address typed by hand is placed at the centre of its suburb.
- “Only Australian addresses take part in distance routing.” — addresses in other countries are never placed.
Deletion
Click the delete button on a location’s row and confirm (“Delete “<name>”? This cannot be undone.”). A location with active endpoints cannot be deleted — you’ll see Cannot delete a location with active endpoints — until those endpoints are removed or reassigned.Next Steps
- Departments — The other half of an endpoint’s location × department pair
- Endpoints — Create a transfer destination on this location
- Location Routing — How placed locations are used to route callers by distance