Locations - Voxworks

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Overview

A location is a place your team takes calls for — a branch, an office, or a logical grouping like “Head Office”. Endpoints sit on a location × department pair, so a business with three branches and three departments has nine possible endpoints. A location can exist without an address (e.g. “Remote/Head Office”).

Fields

Field	Type	Required	Default	Description
Name	string	Yes	—	Location name, e.g. “Sydney HQ”.
Address	address	No	none	Reuses your team’s saved addresses.
Timezone	IANA timezone	No	inherited	Optional override; otherwise the location’s schedule timezone applies.
Default schedule	schedule	No	none	Schedule that endpoints at this location inherit when they have none of their own. See Schedules.
Notes	text	No	empty	Free-text notes.
Active	boolean	No	`true`	Inactive locations are hidden from routing.

Deletion

Locations are soft-deleted. A location with active endpoints cannot be deleted until those endpoints are removed or reassigned.

Next Steps

Departments — The other half of an endpoint’s location × department pair
Endpoints — Create a transfer destination on this location