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What is the Free Trial?

Every new Voxworks user’s first team starts on a 14-day free trial with 100 free minutes of call time. The trial begins automatically the moment your team workspace is created during the onboarding wizard — there’s nothing to activate, and nothing is charged: as the billing step puts it, “$0 charged today. We’ll only bill if you continue past your 14-day trial.” Two limits run at once, and the trial ends when you hit either one: The trial is once per user. It’s tied to you, not to a team — if you’ve already had a trial on any team you own, new teams you create start directly on the plan you selected instead. Team members you invite join your existing workspace and don’t consume a trial of their own. While the trial is active, your Dashboard Plan badge shows Free Trial, and you have the platform to explore — build scripts, take inbound calls, run test calls, and schedule outbound calls, with your usage counted against the 100 free minutes. Trial accounts run one call at a time.

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Tracking your trial usage

You can see exactly where your trial stands in two places:
  • The sidebar widget — while your trial is active, a card at the bottom of the left navigation shows a progress bar with your remaining minutes (“{n} of 100 free minutes”), how many days are left (“{n} days remaining on free trial”), and an Upgrade now link that opens the plan picker. When the sidebar is collapsed it condenses to a compact day count. The widget disappears once your trial ends.
  • Settings → Billing — the Current Subscription Plan card shows your Current Plan badge (Free Trial) and a note confirming “You’re on a 14-day free trial” with the days remaining and the date the trial ends. Once your usage data loads, a donut chart shows the minutes you have remaining against your 100-minute trial total.
Minutes are counted from your actual call time across all calls on the team — inbound, outbound, and test calls to your phone alike.

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Your phone number during the trial

During onboarding, Voxworks reserves an Australian phone number for your team from a pool of Voxworks-owned numbers. While you’re on the trial the number is yours to use — inbound calls to it reach your script — but it’s held on a temporary basis:
  • The 14-day hold — as the phone number step explains, “Your new phone number will be held for 14 days. Add a card on the next step to keep it permanently.” Add a payment method before the hold ends and the number stays with your team; otherwise it’s released back to the pool.
  • The Temporary badge — under Numbers & Routing → Numbers, a trial number carries a Temporary badge: “Temporary numbers expire after the trial period. A dedicated number can be assigned once an address is available.”
Test calls made during onboarding, before your number is reserved, may be placed from a shared Voxworks pool number — you don’t need your own number to hear your agent. You can add a payment method at any time under Settings → Billing — see Payment Methods. To keep a dedicated number long-term you’ll also want a service address on file — see Service Addresses.

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Running out of minutes

Outbound batches are gated on your remaining balance:
  • At 0 remaining minutes (with no active subscription), clicking New Batch — on the Batch Scheduler page or from the Dashboard Actions menu — opens a dialog instead: “You’ve reached your free trial limit”, showing your used-up trial (Minutes used 100/100) with an upgrade button to continue on a paid plan. Click Maybe Later to close it without upgrading.
  • When adding calls to a batch, Voxworks estimates the minutes the calls will need and checks that your remaining free minutes — or your wallet balance — can cover them before the calls are queued.
Because using all 100 minutes ends the trial, running dry mid-trial simply brings forward the same transition described below. To keep calling, upgrade to a plan or add wallet funds — see Wallet & Top-ups.

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When the trial ends

At the end of the trial — day 14 or minute 100, whichever comes first — your account transitions automatically:
  • If you selected a plan (during onboarding or later), your account continues on that plan. Your plan’s monthly included minutes are allocated and billing begins — the exact start date is shown on the billing step during onboarding and on Settings → Billing throughout the trial.
  • If you didn’t select a plan or add a payment method, your account falls back to Pay as you go: there are no included minutes, and calls are charged per minute from your wallet balance. Add funds with Top Up Wallet under Settings → Billing — see Wallet & Top-ups.
Either way, everything you built during the trial — scripts, contacts, call history, batches — stays with your team. Your reserved phone number is kept only if you’ve added a payment method; otherwise it lapses with the 14-day hold.

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Upgrading mid-trial

You don’t lose anything by upgrading early. Choose a plan from the sidebar’s Upgrade now link or the Change Plan button under Settings → Billing, and the remainder of your free trial is preserved — your paid billing starts when the trial ends, not when you subscribe. Compare what each plan includes on Plans & Pricing.

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Next Steps