What are Plans, Tiers & Feature Gates?
Every Voxworks account sits on a subscription tier. Your tier sets how many minutes are included each billing cycle, what you pay per minute once you go over, how many calls can run at the same time, how many teams and members your plan allows, and which capabilities — API access, live listening, advanced analytics and more — each plan includes. You can see your current tier and change it from Settings > Billing, in the Current Subscription Plan card. This page documents the tier ladder itself. For what happens the moment a call is billed (the 60-second minimum, credits-before-wallet, low-balance blocks), see How Call Billing Works. For changing plans, cancelling, and the Stripe Customer Portal, see Managing Your Subscription.The tier ladder
Annual billing is available on every paid tier at roughly ten months’ worth of the monthly price. A new account starts on the Free Trial if you’re eligible for one; once the trial ends (or if you skip it), your account moves to the plan you selected — or to Pay As You Go, described below.
Included minutes and the overage rate work together: once you use up your included minutes for the cycle, further usage is charged automatically at your plan’s per-minute overage rate. See How Call Billing Works for exactly how a call’s cost is calculated and how credits and your wallet interact.
Concurrent calls
Concurrent calls set how many conversations — inbound and outbound combined — your account can have in progress at the same moment. This is the same figure the Batch Scheduler uses to plan pacing for an outbound campaign, so a higher-concurrency plan also lets your batches dial faster. If a launch genuinely needs more simultaneous calls than your plan allows, Voxworks can raise your account’s calling capacity independently of a plan upgrade. Speak to the Voxworks team for further custom configuration.Teams and members
Starter, Agency and the Free Trial cap how many teams you can belong to and how many members each team can have; Growth, Professional and Enterprise remove both caps.
To invite people to your team, see Inviting & Managing Members.
Feature gates — what each tier unlocks
Beyond the numbers, each tier includes a different set of capabilities. This is the same comparison shown in the Change subscription plan dialog when you select Change Plan on the Billing page:
* Live listening is currently in beta, available to selected invites only — even on a qualifying plan. Reach out to the Voxworks team if you’re interested in joining the beta. See Live Calls & Real-Time Monitoring.
Pay As You Go is deliberately the most limited tier: it’s the no-commitment fallback for occasional use, not a plan built for API integrations or call recording review.
The Pay As You Go safety net
Pay As You Go is the account’s automatic landing spot whenever there’s no active paid plan:- Trial ends without a payment method — if your 14-day trial expires and you selected a paid plan but never added a payment method for it, your account falls back to Pay As You Go automatically rather than being blocked. You can keep placing calls, billed per minute from your wallet, until you add a card and choose a plan.
- Cancelling a plan — cancelling from the Billing page keeps your current plan’s inclusions (included minutes, subscription-only features) active until the end of the billing period you’re already in. At the end of that period, the account switches to Pay As You Go on its own.
Add-ons and extra usage
Voxworks doesn’t sell separate add-on packs — there’s no way to buy extra concurrency or a one-off bundle of minutes on top of your plan. Once you’re past your included minutes for the cycle, usage is simply charged at your plan’s overage rate and drawn from your Wallet Balance automatically. See Wallet & Top-Ups for topping up and Auto Top-up.Changing plans
Use the Change Plan button on the Current Subscription Plan card in Settings > Billing to open the Change subscription plan dialog and pick a new tier, or Contact Sales for Enterprise. The full mechanics — proration, adding a card mid-flow, and the Stripe Customer Portal — are covered in Managing Your Subscription.Next Steps
- How Call Billing Works — the 60-second minimum, credits-before-wallet, and low-balance blocks.
- Managing Your Subscription — the Change Plan dialog, cancelling, reactivating, and the Stripe Customer Portal.
- Wallet & Top-Ups — what the wallet pays for, manual top-ups and Auto Top-up.
- Free Trial — how the 14-day, 100-minute trial works and what happens when it ends.