Documentation Index
Fetch the complete documentation index at: https://docs.voxworks.ai/llms.txt
Use this file to discover all available pages before exploring further.
Introduction
Voxworks is the enterprise platform for building AI voice assistants that automate customer conversations through phone calls and web interactions. We handle the complex voice infrastructure — speech recognition, natural language processing, and voice synthesis — so you can focus on designing conversations that drive business outcomes.How It Works
Voxworks connects three core technologies to enable natural voice conversations:| Component | What It Does |
|---|---|
| Speech-to-Text | Converts spoken words into text in real-time |
| Language Model | Understands context and generates intelligent responses |
| Text-to-Speech | Transforms AI responses into natural-sounding speech |
Building Voice Assistants
Voxworks assistants are built using Scripts:Scripts
A Script defines your assistant’s persona, objectives, and behavior. It includes:- Flow — The conversation logic with branching paths and virtually unlimited sub-flows
- Objectives — Goals the assistant should accomplish during the conversation
- Guidelines — Rules and constraints that shape how the assistant behaves
- Knowledge Base — Reference documents the assistant can draw from during conversations
- Voice — The voice and speaking style used for text-to-speech
- Voicemail Message — What the assistant says when reaching a voicemail on outbound calls
Key Capabilities
Low-Latency Responses
Voxworks is optimized for natural conversation pacing with leading response times, persistent connections, parallel processing, and intelligent caching to minimize delays.Inbound and Outbound Calling
Handle incoming customer calls or proactively reach out with outbound campaigns. You can even embed an outbound Script as a sub-flow within an inbound call, allowing you to reuse scripts across different call types.Smart Interruption Handling
When customers interrupt, Voxworks detects it instantly and responds appropriately. The assistant can pause, acknowledge, or adapt based on your configuration.AI Safety by Design
The architecture of Voxworks scripts has been intentionally designed to reduce risks associated with latency, security, reliability, quantitative reasoning and tool calling when working with LLMs. Rather than giving the AI free-form access to external systems, Voxworks constrains operations in a specific, well-defined structure. This means your assistant won’t accidentally delete all your calendar bookings, send thousands of SMS messages because it got confused, or perform unintended bulk operations. Each tool and function executes exactly what you’ve configured — nothing more. Most importantly, the LLM never has direct access to sensitive data stores — it only has access to what you specifically provide it in any given step.Tool Integrations
Extend your assistant’s capabilities with built-in tools:- Calendar Booking — Connect to Calendly or Cal.com to check availability and book appointments conversationally
- Warm Handoff — Transfer to a human with a summary of the conversation, ensuring seamless transitions
- SMS — Send text messages to contacts during or after calls
Functions
Execute custom backend logic during conversations without voice interaction. Functions handle logical and quantitative operations that LLMs aren’t suited for — data validation, precise calculations, database queries, and API calls — then use the results to guide the conversation flow. Examples include:- Validating that an email address the user provided is in the correct format
- Checking whether a phone number is a mobile number before attempting to send an SMS
- Looking up a customer record in your CRM
- Calculating pricing or availability based on user inputs
Integrations
Connect Voxworks to external platforms to extend your assistant’s capabilities:- Calendly — Check availability and book appointments directly during calls