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Overview

Every team has a Settings area, reached from Settings in the sidebar. It opens on a left-hand sub-navigation with eight tabs (nine when you can connect AI apps over MCP) and a Settings heading that repeats across every tab. This page covers the General tab, the Notifications tab, and the Danger Zone card that sits at the bottom of General — the rest of the tabs are documented on their own pages, linked below.

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The Settings Tabs

General opens by default when you click Settings.

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General

The General tab is four cards — Team Logo, Team Name, Team Phone Number and Team Timezone — followed by the Danger Zone. The Team Logo card holds an image uploader. Click the circular placeholder (or the current logo) to choose a new image — any image file type is accepted, one at a time — or click Clear to remove the current logo.

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Team Name

The Team Name card holds a single text field, pre-filled with the current name, and an Update Name button that stays disabled until you change something. A new name must satisfy all of the following: Saving shows Updating Team… then Team successfully updated, and reloads the Settings page. Below the name field, a read-only Team UUID row shows your team’s unique ID with a copy button (tooltip Copy team UUID, then Copied). Use it when the Voxworks team or an integration asks for your team ID.

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Team Phone Number

The Team Phone Number card holds a phone input (defaults to an Australian number format) and an Update Phone Number button, disabled until you change the number. The number must be a valid phone number in international format (e.g. +61123456789) and can’t already be in use by another team account — Voxworks checks for a duplicate before saving and rejects the update if one exists.

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Team Timezone

The Team Timezone card — “Set the timezone this team schedules and reports in” — holds a timezone picker (placeholder Select a timezone) listing every IANA timezone, such as Australia/Perth or Pacific/Auckland. A team that has never set one shows Australia/Sydney. The hint under the picker reads “Scheduled calls and business hours for this team follow this timezone.” Click Update Timezone to save; you’ll see Timezone Updated, or Failed to update timezone if the save doesn’t go through. The same timezone list is used by the Schedule trigger in Automations. Routing schedules and batches each keep their own timezone setting.

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Owner-Only Editing

All four General cards — logo, name, phone number and timezone — can only be changed by the team’s primary owner. If anyone else submits a change, it’s rejected with: “Only the team owner can update these settings. Please contact your team owner to request changes.” See Roles & Permissions for how the primary owner differs from an ordinary Owner-role member.

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Notifications

Notifications — the bell, the Notifications tab, and the underlying Notification Created automations — are currently in beta, available to selected invites only. If your team is interested in joining the beta, reach out to the Voxworks team.
The Notifications tab is two cards: Emergency alerts and Muted events.

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Emergency Alerts and Escalation Automations

Email and SMS escalation for critical events runs through your team’s automations, not through a separate settings form — the Emergency alerts card explains this and links straight to them. Every team starts with two system automations, Emergency SMS alerts and Emergency email alerts, both triggered by critical notifications. You edit their recipients, messages and conditions in the automations editor; they can be disabled but not deleted. Click Manage escalation automations to open Automations directly. See Notification-Based Triggers for how a Notification Created trigger can filter on severity and event type — the same mechanism the system escalation automations use.

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Muting Notifications

The Muted events card lists the non-critical notification types you can turn off for the team, each with its own checkbox: Checking an event mutes it: Voxworks stops creating notifications of that type for the team, so they no longer appear in the bell, don’t trigger any Notification Created automation, and aren’t counted toward the unread badge. Click Save settings to apply your changes — you’ll see Saving… while it processes, then Notification settings saved. Critical notifications can’t be muted. Emergencies, failed batches and exhausted credits always create a notification regardless of what’s checked here — those are the events the Emergency alerts card’s escalation automations exist to catch.
Only the team’s primary owner can save muted events — the same restriction as the General tab’s cards.

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The Notifications Bell

The bell icon in the top bar shows a red badge with your unread notification count (capped at “99+”) — the badge pulses if any unread notification is critical. Clicking the bell opens a popover listing your recent notifications, newest first, each with a severity icon, a one-line summary, and a relative timestamp (e.g. “5 minutes ago”, hovering shows the exact date and time).
  • Clicking a notification marks it read and, if it links to something — a call, a batch — navigates you there.
  • Mark all as read appears in the popover header whenever you have unread notifications.
  • A critical notification that hasn’t been acknowledged shows an Acknowledge button; once acknowledged it shows Acknowledged, who acknowledged it, and how long ago.
  • Muted event types never appear in this feed, regardless of severity display — see Muting Notifications above.

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Danger Zone

The bottom of the General tab carries a red Danger Zone card — “This section contains actions that are irreversible” — with one of two actions depending on your role:
  • Delete Team — shown only to the team’s primary owner. Permanently deletes the team and everything in it, gated behind an emailed verification code.
  • Leave Team — shown to everyone else. Removes only your own membership; the team continues for everyone else.
Both actions, the confirmation steps, and what happens to your data are covered in full on Deleting an Account or Team — this page only tells you where to find them.

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Next Steps