Opening Results
Open a survey and click Results in the Setup | Results switch in the workspace header. Results has six tabs: Overview, Questions, Outcomes, Routes, Responses and Export. This page covers the first four; see Responses and export for the other two. Results refresh on their own every 30 seconds while the page is open. A Live pill shows Updated (time ago) and (n) sessions in range.Sessions and calls
Results are built from sessions. A session is one respondent’s interview: it starts when a call gets past the Gatekeeper into the questionnaire and records every answer from then on. A call that never reaches the first question — no answer, voicemail, a screener, or a respondent who declined or asked for a callback at the greeting — files no session. Those calls are counted only in the Contact funnel, which is built from call records. Each session has a status — its lifecycle — and an outcome code — the business result:
See Closing and outcomes for how outcome codes map to statuses.
Filters
The filter bar applies to every Results tab:
Reset appears once you change any filter.
Overview
Metric cards
Sessions over time
A daily chart of Started against Terminal (finished) sessions across the range — at most the last 30 days, and the last 14 days for All time. “The most recent bucket is still open — treat today as partial.”Terminal statuses
How sessions split between in progress, completed, screened out, terminated, abandoned and failed, each as a share of started sessions. The card notes “Lifecycle status and business outcome are separate dimensions” — use the Outcomes tab for outcome codes.Contact funnel
The funnel counts calls, not sessions, from the call records — so it includes the calls that ended at the gatekeeper. Its stages are Dialled, Connected, Entered survey and Completed. The test-session switch does not apply here. Below the stages, two lists break down where calls fell away:- Not connected — dials that were never answered.
- Connected, did not enter — answered calls that ended before the first question.
Largest drop-offs
The questions where the most interviews ended, shown as (key) — trace ends here. A question high on this list may be confusing, too long, or sensitive.Data quality
“Diagnostics — nothing is cleaned up silently.” The card flags:- “(n) answers recognised below 0.6 confidence.”
- “(n) superseded answers retained — only final answers are counted.”
- “(n) terminal sessions carry no stored answers.”
- “(n) answers reference a question outside this version.”
- “(n) sessions have been in progress for over 24 hours.”