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Description

Checks for recent inbound SMS messages from the contact and extracts an email address from the message content. The tool searches for messages received within a short time window (approximately 5 minutes). Returns true if an SMS is found and an email is successfully extracted.

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Manual Inputs

This tool has no manual inputs.

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Global Inputs

This tool automatically uses:
VariableDescription
[Contact - Phone]The contact’s phone number (to receive SMS from)

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Manual Outputs

NameData TypeDescription
resultbooltrue if SMS received and email extracted successfully

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Global Outputs

VariableData TypeDescription
[Contact - Email (Verified)]stringThe extracted email address

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Conditions

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Success (true)

The tool returns true when:
  • An inbound SMS from the contact is found within the time window
  • A valid email address is extracted from the SMS content

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Failure (false)

The tool returns false when:
  • No inbound SMS is found from the contact’s phone number
  • The SMS does not contain a recognisable email address
  • The contact’s phone number is missing
  • The assistant’s phone number is not configured

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Example Usage

Step 1 (Voice): "Could you text me your email address? I'll wait for your message."

Step 2 (Tool): SMS - Read and Extract Email

   Condition: true (success)
   -> Next: confirmation_step
   -> Script: "I received your email as [Contact - Email (Verified)]. Is that correct?"

   Condition: Otherwise (failure)
   -> Next: retry_step
   -> Script: "I didn't receive an SMS with a valid email. Could you try sending it again?"

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Best Practices

  1. Set expectations — Tell the user you’re waiting for their text
  2. Confirm the email — Read it back to verify accuracy
  3. Handle failures — Offer to try again or collect email verbally
  4. Use silence tolerance — Set to patient or extremely patient while waiting
  5. Validate phone first — Use a Code Step to ensure the contact can send SMS

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Next Steps