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Description

Sends an SMS message to the contact’s phone number. The SMS is scheduled for delivery and returns true if successfully queued.

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Manual Inputs

NameData TypeRequiredDescription
SMS message to sendstringYesThe text content of the SMS message

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Global Inputs

This tool automatically uses:
VariableDescription
[Contact - Phone]The contact’s phone number (destination)

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Manual Outputs

NameData TypeDescription
resultbooltrue if SMS was queued successfully

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Global Outputs

VariableData TypeDescription
[SMS - Send Error - Spoken]stringError message if sending failed (for assistant to speak)

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Conditions

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Success (true)

The tool returns true when:
  • The SMS is successfully queued for delivery

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Failure (false)

The tool returns false when:
  • The contact’s phone number is missing or invalid
  • The assistant’s phone number is not configured
  • The message content is empty
  • Another error occurs when scheduling the SMS

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Example Usage

Tool Step: Send booking confirmation
   Input: "Your appointment is confirmed for [Calendar - Booking Time - Written]. See you then!"

   Condition: true (success)
   -> Next: confirmation_step
   -> Script: "I've sent you a text with the details."

   Condition: Otherwise (failure)
   -> Next: fallback_step
   -> Script: "I wasn't able to send the text."

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Best Practices

  1. Include key details — Confirmation numbers, times, links
  2. Handle failures gracefully — Always have a verbal fallback
  3. Use variables — Personalise with [Contact - First Name] and booking details
  4. Validate phone first — Use a Code Step to check the number can receive SMS before sending

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Next Steps