Documentation Index
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Description
Sends an SMS message to the contact’s phone number. The SMS is scheduled for delivery and returns true if successfully queued.
| Name | Data Type | Required | Description |
|---|
| SMS message to send | string | Yes | The text content of the SMS message |
This tool automatically uses:
| Variable | Description |
|---|
| [Contact - Phone] | The contact’s phone number (destination) |
Manual Outputs
| Name | Data Type | Description |
|---|
| result | bool | true if SMS was queued successfully |
Global Outputs
| Variable | Data Type | Description |
|---|
| [SMS - Send Error - Spoken] | string | Error message if sending failed (for assistant to speak) |
Conditions
Success (true)
The tool returns true when:
- The SMS is successfully queued for delivery
Failure (false)
The tool returns false when:
- The contact’s phone number is missing or invalid
- The assistant’s phone number is not configured
- The message content is empty
- Another error occurs when scheduling the SMS
Example Usage
Tool Step: Send booking confirmation
Input: "Your appointment is confirmed for [Calendar - Booking Time - Written]. See you then!"
Condition: true (success)
-> Next: confirmation_step
-> Script: "I've sent you a text with the details."
Condition: Otherwise (failure)
-> Next: fallback_step
-> Script: "I wasn't able to send the text."
Best Practices
- Include key details — Confirmation numbers, times, links
- Handle failures gracefully — Always have a verbal fallback
- Use variables — Personalise with [Contact - First Name] and booking details
- Validate phone first — Use the Contact Phone is SMS Capable function to check if the number can receive SMS
Next Steps
